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Listen. Understand. Act.
Your phone calls contain signals your business cannot afford to miss. Upload or import via CallRail and Twilio—transcription, speaker-aware review, and AI scorecards in English or French.
Thank you for calling, how can I help you today?
Hi, I’m having trouble with my recent order. The delivery was delayed and I need to...
I completely understand how frustrating that must be. Let me look into this right away...
But most of that information never leaves the call. Agents take notes. Managers sample 1–2% of volume. Trends emerge weeks later — if at all. The rest disappears.
Transcribe, score against your checklists, and review in dashboards—with bilingual EN/FR.
Three steps that turn every customer phone call into a clear business outcome.
Upload recordings or connect CallRail and Twilio.
Each call you bring in is transcribed and analyzed for sentiment, topics, agent performance, and business signals. In English or French.
QA scores, flagged moments, coaching views, and analytics—so your team acts on what matters.
Perroquet turns what happens on your calls into concrete results for your team.
Surface recurring complaints, escalations, and product issues before they become crises. Real signals from real calls.
Every agent gets a clear coaching plan based on actual call performance — not random sampling.
Stop spending hours on call monitoring. Perroquet reviews 100% of calls and flags only what needs attention.
Recordings, transcripts, scores, and coaching in one workspace for your team.
Coming soon: more phone integrations and syncing outcomes to your CRM and ticketing tools—automatically.
Start your free trial. Upload calls or connect CallRail or Twilio—no credit card, no commitment.