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Upload your customer calls. Perroquet transcribes, identifies speakers, analyzes sentiment, and auto-scores your custom QA checklist — so you can coach your team on what actually matters.
Thank you for calling, how can I help you today?
Hi, I’m having trouble with my recent order. The delivery was delayed and I need to...
I completely understand how frustrating that must be. Let me look into this right away...
Go from random call sampling to 100% analysis in minutes.
Drag and drop audio files or connect your phone system. We support all major formats.
Speaker identification, sentiment detection, topic extraction — all automatic, in English or French.
Your custom checklist, scored by AI. See exactly where each agent excels or needs coaching.
Purpose-built for customer support quality assurance.
Define your own quality criteria. AI scores every call against your standards — greeting, empathy, resolution, compliance, and more.
Automatic speaker diarization separates agent from customer. Know exactly who said what, when.
Track emotional arc throughout each call. Spot frustration early, celebrate empathy wins.
Full support for English and French transcription and analysis. Critical for serving the Canadian market.
Team performance trends, individual agent scorecards, and topic analysis — all in one view.
Not another sales tool repurposed. Every feature designed for support team leads managing 10–200 agents.
Stop using tools built for sales teams. Perroquet is purpose-built for customer support QA.
Start your free trial today. Upload your first call and see Perroquet in action — no credit card, no commitment.